Discovery process
Understand the Business. Then Recommend the Technology.
Every AL Digital project begins with a clear understanding of your business, customers, priorities and constraints. Only then do we recommend the right scope and digital solution.
Before technology
Pre-project discovery: start with the business.
Share the business need, customer journey and any existing systems. We clarify requirements before preparing the scope, proposal and quotation. This is the start of Discover and Plan, rather than a separate project process.
The project-delivery framework
Discover → Plan → Design → Build → Launch → Support
Pre-project discovery clarifies your requirements before scope and approval. Once agreed, the full project follows these six stages.
- 01
Discover
Understand the business, customers, goals and challenges.
Business introduction and requirements discussion establish what needs to improve. - 02
Plan
Agree the scope, priorities, functionality, integrations and timeline.
Proposal and quotation set out the roadmap and investment; approval, agreement, deposit and scheduling are confirmed before delivery. - 03
Design
Shape the customer journey, layout and visual direction.
Client feedback and agreed design revisions refine the experience before the build progresses. - 04
Build
Create the website, bookings, forms, automations and integrations in the agreed scope.
Testing, client review and agreed refinements check the important journeys and team handoffs. - 05
Launch
Complete final testing, domain connection and deployment checks.
Training, documentation, access credentials and handover help your team use the delivered system. - 06
Support
Keep the digital experience current as the business evolves.
Optional hosting, maintenance, updates, monitoring and improvements follow the agreed support scope.
Discovery questionnaire
Tell us what you are looking to improve.
Share what you know at this stage. If a detail is still unclear, simply select “Not sure” and we can discuss it together.
Your answers help us prepare a more useful first conversation.
No technical knowledge is required.
Start with a conversation
Let's Talk About Your Business
Arrange a discovery discussion before receiving a tailored proposal, with a scope and quotation based on what your business genuinely needs.